PC Repair
Are you frustrated with your PC? Does it crash periodically? Is it too slow? Do you constantly get error messeges? If the answer is yes, then you'll need a professional to take a look at your computer. Lets face it most of the ordinary computer problems can be fixed without a professional help. But if the problem that you are trying to fix doesn''t go away, or if you are constantly wasting time to fix different problems then you need to seek a professional help. At Advance IT Services our professionals will run various diagnostic programs on your pc and determind the problem, we will check, and fix your software, and hardware configurations for the optimum performance.
Services Overview
- Virus/adware/spyware/pop-up removal and protection.
- PC maintenance, and Tuneup
- Upgrades software and hardware
- Motherboard, Hard Drive, Video Card, memory and other peripheral replacement
- Operating System Installation and Upgrades
- Data Recovery
- Data Backup
- Data Transfer & Restoration
Laptop Repair
Does Your Laptop Crash frequently? Does it restart by itself? Do you get error messages? Do you suspect it's got a virus but you cannot remove it? Or maybe you have dropped it by an accident and now you have a damaged screen, or it won't turn on at all. if yes you'll need to have a professional look at it. At Advance IT Services we will take a look at your laptop, and give you a detailed estimate on the cost and the amount of time it would take to fix it, NOTE all estimates are free, for hardware issues we will assess the damage and give you an estimate on cost. Almost 99% of laptop repairs are performed in house, in rare ocasions if need be we may have to send you laptop to a outside specialist for repairs.
Services Overview
- Virus/adware/spyware/pop-up removal and protection.
- LCD Screen Troubleshooting/Replacement
- Water Liquid Spills
- Overheating, Defective AC Adapters
- Laptop maintenance, and Tuneup
- Upgrades software and hardware
- Motherboard, Hard Drive, Video Card, memory and other peripheral replacement
- Data Transfer & Restoration
Network
whether it is a new network, or an existing one, we can help install or fix you network. We offer various custom wired or wireless secure network setups, designed to the each individual needs.
Services Overview
- Network Design, administration and maintenance
- Server setup
- backup systems
- Security
- Secure Wireless network setup
- Existing Network support and maintenance
Network Security
- Network Security assessment,
- Security audit
- Secure Network Design
- Network recovery caused by viruses, spyware, and malware
- Firewall setup hardware/software
- Configuration for safe remote access for network users
- Preventive system protection programs
Hourly Rates
Standard rates are $75 per
hour or $37.50 per half-hour
there is a call out fee of $35 per
visit.
Rates may vary by territory to meet local market conditions
Please Note: These rates are good between normal business
hours 9:00am to 5:00pm
Prepaid Service Blocks
Prepaid service blocks
are a way that you can gain the benefits of a rate discount
by purchasing a block of time in advance.
This is suitable for customers that know they are going to
need support on a regular basis.
The Computer Contractor will track the hours spent and deduct them from the hours remaining in the block. A regular statement of work will allow the customer to also track the usage of the time block.
Time blocks can be purchased as blocks of 5, 10, 20 or 30 hours depending on need. When the customer gets near the end of the time block, he may purchase another block or consider one of the other service plans based on the usage recorded during the period.
The full range of maintenance and support services provided by Advance IT Services can be obtained with prepaid blocks. Fees cover labor charges only and do not cover the purchase of any hardware, or software.
Benefits
besides getting discounted rates Prepaid service blocks
avoid the trouble of creating individual purchase orders
or handling multiple invoices resulting from many visits.
Additional Services
All services are supplied at the discounted hourly rate for
labor.
Rates for prepaid service blocks are as follow:
5 |
Hour Block |
$250.00 |
$50.00 per hour |
10 |
Hour
block |
$500.00 |
$50.00 per hour |
20 |
Hour block |
$1000.00 |
$50.00 per hour |
30 |
Hour block |
$1500.00 |
$50.00 per hour |
the
customer saves on the hourly service rate by being able to
purchase time at $50 per
hour.
Saving on a 5 hours
block is $125, on a 10 hour block is $250, on a 20 hours block is $500, and on a 30 hour block
is $750.
Please note: Rates may vary by territory to meet local market
conditions
Scheduled Service
The
Computer Service scheduled service plans include multiple
service
levels that depend
on the needs
of the individual customer. At any time a customer may change
to a higher service level. These service plans are based
on regularly scheduled visits by a technician to the customer’s
premises. The schedule of service calls is agreed between
the customer and the Computer Contractor. The fees cover
a fixed number of scheduled hours of support services per
month, which varies according to plan. Fees cover labor charges
only and do not cover the purchase of any hardware, or software.
During regular visits the time may be used for preventative maintenance, upgrades, repairs, hardware or software installations or addressing other customer requirements. Emergency visits or visits outside the regular schedule will be provided at the specially discounted additional hourly rates.
Additional Services
Priority emergency response service
IT consulting and recommendations
Discount on parts needed for repairs and upgrades
New Affordable Small Business Service Plan
This plan is targeted
at customers and owners of small businesses that want to achieve
a higher level of IT support without actually
hiring a full
time employee, and that also want to keep there computers
and network in good running condition. The plan provides
for a deep discount on labor rates in exchange for a monthly
base fee and a monthly fee per computer to be covered. The
deeply discounted rate of $35 per
hour for
labor allows the Computer Troubleshooter to be called in
and involved in all
aspects of IT direction and support.
As with the VIP service there is no minimum number of hours
of service required although two hours of support are
provided at no extra charge each month and
each computer covered will be scheduled with a preventative
maintenance service each quarter.
Additional Services
Telephone and email support
Preferred scheduling
IT Advice and Recommendations
Emergency Response Service
2 included hours of service per month
Quarterly preventative maintenance on all computers covered
Discounted rates extended to employee personal computers
Parts and components at cost + 5%
Rates
Monthly base fee - $90.00
Monthly fee per PC - $20.00
Monthly fee per Server - $40.00
Hourly labor rate - $35.00